With each monthly update we’ll add several new marketing trends and examples to the top of the list, while letting older updates gradually fall off the list as they fade from interest.
Consistently staying on top of the latest marketing trends and learning from others’ examples can be a time-consuming and seemingly never-ending quest. Even if you have a desire to learn, you probably don’t have the time to keep up. The good news is that you don’t need to. Every month we bring you a handful of the most intriguing marketing trends and show you real-life examples of how other organizations are using them to their advantage. We’re here to help.
With each monthly update, we’ll add several new content marketing trends or experiments to the top of the list, while letting older updates gradually fall off the list as they fade from interest.
Digital marketing trends:
1. How sprint planning is facilitating the development of marketing plans while working remotely.
HubSpot recently shared a remarkably useful article that delves into details about how its marketing team adjusted its planning techniques while working remotely to develop a marketing plan. The article — written by Nathanael Medina and Chris Eberhardt — discusses the utilization of sprint planning sessions and how these sessions helped the organization develop a marketing plan in five days while working remotely.
The article features practical advice on how you can adapt the same sort of thinking into your own remote marketing planning meetings. Among other counsel, the article defines what your marketing team can focus on for a few hours each day of the planning process, including:
- Day One: Mapping and refinement
- Day Two: Sketching and concepting
- Day Three: Deciding
- Day Four: Prototyping
- Day Five: Testing
2. Psychologists may be able to help your COVID-19 marketing efforts.
Although you are likely trying to be sensitive to world and local events in your marketing efforts, are you capturing the right level of sensitivity? A new SmartBrief article proposes that marketers need to take a page from the book of psychologists to better understand how to communicate.
Among other things, the article proposes the following considerations:
- Remember that people don’t want to feel like victims in extreme times of crisis. Help them feel empowered in their situations.
- Encouraging your audience to do something can help them build a connection with your brand.
- Helping people help themselves and others allows brands to enable people to better cope with stress.
- Build social connection.
- Let people share about what they are doing on your social media and other digital channels. (June 2020)
3. Without sports, sports publishers turn to user-generated content.
Many publishers are now finding themselves in precarious positions of not having the ability or access to publish the content they once freely produced before the COVID-19 pandemic slowed down production. In the case of sports publishers, entire sports leagues have ceased operations, leaving publishers without new content. This lack of usual content has caused publishers to get creative with how they gather and produce content — which has led publishers to turn toward users to help them populate their content feeds.
House of Highlights has seen this shift toward more UGC as a positive element. Although the brand typically publishes sports highlights (and especially NBA highlights), the organization has seen a 30 percent increase in its combined social following since the NBA postponed its season. The company has started to publish classic video clips with UGC clips, but has seen the best results from its UGC content. In fact, 18 out of the top 20 Instagram posts from House of Highlights last month came by virtue of UGC. (April 2020)
4. Digital audio consumption trends are changing amid the coronavirus pandemic.
The ways that people are consuming digital streaming audio and the ways that marketers are utilizing it are changing quickly amid the coronavirus pandemic. For example, downloads for podcasts are declining. However, there are some genres of streaming audio that are seeing an increase in use, including cooking, health, news, children’s music, and science-related audio content.
Generally speaking, media buyers are backing away from running ad spend on digital streaming audio programming that discusses coronavirus. This is especially true for auto dealers, non-essential stores, and sports locations. Data shows that podcast downloads in the United States dropped each week during March, with the presumed culprit of the drop being the decline in commuting when people would traditionally listen to podcasts. (April 2020)
5. Explore eight ways the workplace is changing for marketers in 2020.
In addition to tools and tactics shifting on a regular basis under the feet of marketers, there is also a gradual shift in the “what” and “how” of marketers’ daily efforts. HubSpot published an insightful look at recent workplace adjustments and provided detail about how marketers can prepare for these shifts.
The eight detailed changes include:
- The remote workforce will continue to grow.
- Workplaces will offer more flexible perks.
- Soft skills will be even more crucial to your career.
- Creativity will be particularly valuable to employers.
- Artificial intelligence will take over marketing tasks, but not jobs.
- Recruiters will embrace more pre-screening tactics before job interviews.
- Effective anti-harassment policies will be even more critical in the workplace.
- Wages could become more transparent.
Marketers can prepare themselves for these new workplace trends by embracing flexible work. This openness could lead to potential new opportunities. Marketers also should identify where technology can help them. Those who embrace new technologies and ways of working may be at the forefront of a new wave of marketers in 2020 and years to come. (March 2020)Marketers can prepare for new workplace trends by embracing flexible work and identifying how technology can help them. #marketing Click To Tweet
6. Google is building the first chatbot that can talk about anything.
The Chatbot is known as Meena, and no, you can’t test it out yet — but you’re going to want to when it becomes available at some undisclosed date in the future. Google has introduced a new measurement, known as the Sensibleness and Specificity Average (SSA) to determine if the chatbot is capturing the basic attributes of a human conversation. According to Google, Meena already significantly outperforms other state-of-the-art chatbots in this SSA score. In fact, Google claims that Meena’s score (79 percent) is closer to the SSA score it assigns to human interactions (86 percent) than the second-place chatbot Mitsuku (56 percent) is to it. Google is still working on features such as personality, factuality, safety, and bias before it releases the chatbot for wider consumption. (January 2020)
7. Mountain Dew is using a “fan engagement” team to show appreciation to small groups of consumers in unique ways.
You probably shouldn’t expect to see “Mountain Dew” body wash on retailers’ shelves any time soon, but thanks to the company’s “fan engagement” team, Mountain Dew execs made the decision to create a limited supply of the product anyway after a Reddit user published a photo of what was a make-believe product. The purpose of the ‘fan engagement’ team isn’t to directly affect sales. Rather, the team is commissioned to scour the internet for content ideas that would resonate with customers. Mountain Dew claims this team allows it to be less proscriptive in its marketing and provides the company more opportunities to reach people on an individual level, in addition to its broader marketing efforts. (January 2020)Mountain Dew is using a ‘fan engagement’ team to show appreciation to small groups of consumers in unique ways. #contentmarketing #digitalmarketing Click To Tweet
8. The 2020 U.S. Census Bureau campaign is expected to reach virtually every U.S. household.
You may never know what it’s like to have a $500 million budget and a government-sponsored mandate for your marketing efforts, but, apparently, this kind of support can make a huge dent in awareness efforts for those who get it. This is the exact situation in which the U.S. Census Bureau finds itself as it embarks upon its 2020 effort. The organization’s “Shape your Future. START HERE.” campaign features more than 1,000 digital, radio, TV, and print ads. The bureau estimates that between now and the end of June, ads will reach 99 percent of U.S. households more than once. (December 2019)
9. A new tool has made tracking pixels obsolete for the New York Times.
The New York Times has developed its own tool, known as TAFI (Twitter and Facebook Interface), that has allowed the company to more accurately predict which articles it should share on Twitter and Facebook to receive the best engagement. In a nutshell, the tool measures the articles on the Times’ own website to see which articles are getting the most natural engagement from audiences.
The company then shares on its social channels, using ad spend to raise the visibility of the posts that its tool says are most likely to be successful. As a result of the tool, the company has removed tracking pixels from most of its pages. (November 2019)
10. How South Dakota is using a controversial campaign slogan to its advantage.
South Dakota’s state Department of Social Services us using a controversial campaign slogan to raise awareness of a real problem. The state has released a new website (onmeth.com) and a bevy of digital and social ads that communicate the dual-interpreted slogan “Meth. We’re on it.” Despite a swift critique from individuals across social platforms, South Dakota is owning the campaign and its associated critiques. In a recent tweet, South Dakota Governor Kristi Noem simply responded to the critics: “Hey Twitter, the whole point of this ad campaign is to raise awareness. So I think that’s working…” (September 2019)
11. You really need to develop a conversational marketing strategy.
More than 4 in 5 customers say the service you provide is as important as the product you sell. If your customer service does not extend in effective ways into digital spheres, you might be risking the success of your business. In order to provide customers with the experience they desire, you must have a robust conversational marketing strategy in place. In a comparison of person-to-person contact and chatbot contact, researchers found that the expectations of personal and digital solutions are nearly identical. For example, 44 percent of survey respondents say that they expect a response within five seconds when corresponding with a human. (September 2019)
12. Observations from Mozilla’s 18-month departure from Facebook, Instagram.
Following the Cambridge Analytica scandal, Mozilla executives decided their commitment to user privacy was more important than their ability to target Facebook, Instagram and WhatsApp users. Therefore, the company ceased using Facebook-owned platforms in its marketing efforts. Although this may seem like it would seriously hamper Mozilla’s marketing efforts, the company claims otherwise. Instead of utilizing Facebook properties for advertising, Mozilla is using Google-owned properties. Likewise, the company has utilized non-digital marketing efforts to promote its services. For example, it has a traveling display that combines elements of an art exhibit with a pop-up store to show users what happens with their data online. (October 2019)
13. Six modern tactics to advertise to today’s attention-deficient audiences.
Thanks to technology, the average human attention span is about 8 seconds. This means that if you aren’t quickly grabbing a user’s interest with your content, they will rarely make it to your call-to-action. Visiture Chief Marketing Officer Ronald Dod shared in an article for Marketing Land six strategies for advertising to an audience that is predisposed to not pay attention. (August 2019)
B2B marketing trends:
1. How B2B marketers are using emotion to enhance their effectiveness during uncertain times.
According to some B2B marketing experts, one of the things that B2B consumers most want right now is the ability to gain insights that will help them make decisions during a time in which there is still great uncertainty. A recent exploration of this concept delivers some key B2B content marketing trends that marketers should consider at this time as they develop strategies.
The full article provides more substantive information and is definitely worth a read — but one of the key concepts for B2B marketers is to start with truth. This can be accomplished by reframing the value of your brand experience, taking a positive stance, focusing on small improvements that have momentum, and adjusting to customers’ personal priorities — not only business priorities. (June 2020)
2. Adjusting your B2B marketing strategy is necessary in times of pause.
Yes, we know COVID-19 is a concern for many, but the lessons learned during this time period for B2B marketers can also be applicable at other times of crisis for B2B brands. Stephen Tarleton, marketing lead at LogicMonitor, has shared some information he and the company have observed in recent weeks. Tarleton emphasizes that the most important thing a B2B brand can do is be helpful.
In fact, Tarleton references a tool LogicMonitor maintains that helps businesses maintain their work-from-home technologies. Given the current climate, the company now more actively promotes this tool and offers it as a free trial. In addition to being helpful, Tarleton recommends brands be credible, patient, agile, and targeted. (May 2020)
3. Four ways B2B businesses are reimagining marketing events in digital spheres.
The current inability of organizations to hold B2B marketing events may cause some organizations to stub their toes, but examples exist of how groups are embracing the opportunity to go digital. Tom Pepper, senior director at Head of Marketing Solutions UK, shared the following four key benefits of replacing physical events with digital events:
- Reaching wider and unexplored audiences.
- Creating a more personalized experience.
- Exploring new formats.
- Reducing carbon footprint.
See the article for examples of how BMW, Audi, and Mercedes-Benz have embraced digital events. (May 2020)4 key benefits of replacing your physical B2B marketing events with digital events. #B2Bmarketing Click To Tweet
4. How B2B marketers are learning to adjust to the new normal.
A recent roundtable discussion involving several B2B marketers yielded some interesting learnings as all involved in B2B marketing are trying to get a feel for the new lay of the land. Some of the key learnings from the roundtable include:
- B2B marketing is about people first. This includes the people in your own marketing department as they learn how to navigate working from home.
- It is important for B2B marketers to stick close to their customers. Focus more on being helpful and less on trying to make a sale.
- Remember that normal marketing has essentially ceased for the moment. How you do marketing is as important as what you do to market. You must not be tone-deaf.
- Keep in mind that B2B marketing will remain essential. It will be an important part in helping organizations re-emerge in the coming weeks and months.
- Nobody completely knows what the new more normal is yet. Stay alert and learn from others. (April 2020)
5. What B2B companies are doing to help their video advertising stand out.
It’s great to create videos, but if you are a B2B marketer, the videos you create need to be engaging and serve a purpose in helping reach your marketing goals. Some companies are ahead of the curve in how they evaluate content marketing trends and utilize video advertising to achieve these goals. For example, Bayer used a video series to humanize its brand and promote its research. Likewise, Jabra has created videos that showcase their products in an “unboxing” format in an attempt to model the behavior it wants consumers to take. (March 2020)
6. B2B brands are increasingly using thought leadership videos to establish authority online.
In many instances, marketers have honed in on video creation in one or two key categories to establish themselves as experts of content marketing trends. There is no one single way to create a series of thought leadership videos, but B2B marketers have seen success with interviews, webinars, and keynote speeches. These videos are distributed through blogs, emails, and social channels — but perhaps one of the top channels for thought leadership video distribution is LinkedIn — where native videos are 20x more likely to be shared than other types of content on the platform. Thought leaders may also apply to utilize LinkedIn live video streaming to further increase their ability to stand out as a leader in the industry. (February 2020)
7. Trend report: Top B2B marketers use non-owned channels to drive success.
Virtually all marketers use their own email, web and social channels to promote their business and products, but the top B2B marketers are also increasing their use of non-owned channels to expand their reach, according to the newly released 2020 B2B Benchmarks, Budgets, and Trends report. Examples of non-owned channels that B2B marketers are using to share their messages include media and influencer relations; guest posts or articles in other publications; and speaking engagements. The data shows that 46 percent of top performers are actively involved in influencer and media relations. Similarly, 63 percent of this group publishes content in third-party publications and 70 percent participate in speaking engagements and events. (February 2020)Virtually all marketers use their own email, web and social channels to promote their business and products, but the top B2B marketers are also increasing their use of non-owned channels to expand their reach. #B2Bmarketing #digitalmarketing Click To Tweet
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B2C marketing trends:
1. What brands are doing to make their B2C marketing successful on LinkedIn.
Although LinkedIn is traditionally thought of as a platform that is most beneficial for B2B marketers, B2C marketers who have learned how to utilize the platform are also seeing success. A recent guide provides some helpful examples of what B2C brands are doing to utilize LinkedIn to their advantage. Some of the B2C brands featured in the article that are having success on LinkedIn include Madewell, Spotify, Microsoft, FabFitFun, Yeti, and Warby Parker. The purposes and objectives of each of these organizations on LinkedIn varies, but by remembering that it is important to tap into the personal lives of professionals on LinkedIn, it is clear that brands can build connection in impactful ways. (June 2020)
2. Example of lessons that can be learned from clickbait.
Sure, the word “clickbait” has negative connotations, and sure, there probably is good reason for many of those ill feelings. But HubSpot staff writer Kayla Carmichael recently developed an article that allows marketers to explore if all clickbait is bad and if there are times that it may actually be good to employ clickbait.
Carmichael doesn’t come up with a conclusive answer about clickbait — one of the most controversial content marketing trends — but does provide several examples that can help you decide for yourself what role clickbait should have in your marketing examples. The article includes examples from Buzzfeed (of course), Goodful, ‘America’s Got Talent’, and the New York Times. (June 2020)
3. McDonald’s ad embraces opportunity during Ramadan in Saudi Arabia.
During Ramadan in Saudi Arabia, advertising of food is not allowed, as those who observe the religious holiday fast from dawn until sunset. In order to continue to have a presence during Ramadan — while being sensitive to religious and cultural standards — McDonald’s created a virtual sand clock that counts down to the daily Iftar evening meal.
The live virtual sand clock is being shared on social media channels as well as on McDonald’s digital displays. (May 2020)
4. How BJ’s Wholesale Club has successfully merged its influencer and paid media marketing.
After BJ’s Wholesale Club Senior Director of Corporate & Brand Communication Kristy Houston came onboard in 2016, she knew there would be many opportunities to use influencers in powerful ways if they could figure out how to do it best. In this piece from socialmedia.org, Houston details the process she walked through to build up her influencer network, develop a paid media plan, get influencers on board with that plan, and pull everything together.
Throughout the process, the company has had to remain flexible and make adjustments to its social media strategy to accomplish their larger objectives. Based on the results the company has seen, it will continue to utilize this mix of influencer and ad spend marketing efforts to promote its brand and products. (March 2020)
5. What marketers can learn from short Super Bowl ads.
Because marketers need to compete with a variety of distractions and ever-decreasing attention spans, the ability to effectively share a message in as little time as possible is a skill brands continue to develop. If you’re looking for inspiration, take a look back at some of this year’s Super Bowl ads. Cheetos’ MC Hammer ad used humor mixed with nostalgia to grab and keep attention. WeatherTech and Olay used their ads to highlight their brand’s passions — something easy for most brands to talk about. In each instance, brands focused on creating a connection with their audiences to help promote video views. (February 2020)
6. Startup companies are seeing success with SMS marketing — but struggle to define the frequency at which they should send.
For example, sneaker company Cariuma has found the SMS marketing has helped the company attract new customers, but is cognizant of not sending text messages too frequently. One way the company has found success is by texting customers who put an item in an online cart, but didn’t complete the purchase. While the company has found that text open rates are between 95 and 100 percent, the company’s chief digital officer Felipe Araujo says the company is being careful to not exploit its presence there. According to Araujo, text messaging is a more personal channel often used by friends and family, so the company is careful to try to balance the quantity of messages it sends in SMS form. (January 2020)
7. Coca-Cola and McDonald’s introduce Snapchat Scan for brands.
Snapchat has been utilizing augmented reality for as long as it has been around, but a new development is allowing brands to get in on the AR game while utilizing their own trade dress. Coca-Cola and McDonald’s are the first brands to utilize Snapchat Scan—a new tool within the Snapchat app that allows users to scan real-life objects and get a digital experience. In the case of McDonald’s, Snapchat users can scan the company logo on a box of fries, burger wrapper, or food tray and receive an augmented reality experience. Similarly, Coca-Cola drinkers can scan their cans and receive a customized augmented reality experience as well. Any brand can use Snapchat’s free AR creation tool, Lens Studio, to create a marker tech lens. (December 2019)
8. How rapid market-testing helped one company succeed with its product release.
CEO of Tenlo, Kip Botirius, recently shared an article that detailed how his company utilized a strategy called rapid market-testing to drive success with a recent product release. According to Botirius, his company was tasked with marketing a game called Battle Toss. Rather than launch the game in one fell swoop, the company utilized the rapid market-testing tactic. This process began with building up a social media presence for three weeks, during which it gathered customer feedback and identified those who have a particular affinity for the product. Next, it hosted an event where it invited people to play the game while being filmed. The company’s in-person and on-film observations helped it understand what to include on the game’s website and YouTube channel. (December 2019)
9. The Economist is attempting to make YouTube followers paid subscribers.
Earlier this fall, the Economist started publishing YouTube videos to its channel that were specifically designed to increase interaction and spike watch-time on the platform. The videos, which often share a behind-the-scenes look at the news being covered, have employed YouTube’s tools to help drive traffic back to the Economist’s website — which allows users to engage with more content related to what was discussed in the video. Because of this increase in YouTube views due to more engaging content and the subsequent driving of YouTube viewers to its website, the company is making efforts to gain more paid subscribers.
The Economist is also looking at ROI. In 2019, marketing costs increased by 14 percent for the company — but subscriber numbers have increased by only one percent. (November 2019)
10. Honda uses “Engine Room” content hub to shift focus to storytelling.
Honda has, ahem, shifted gears in its content marketing practices to now focus more of its efforts on creating content that specializes in telling unique stories — rather than short, splashy bursts of information as the company has done in the past. At the Festival of Marketing conference, Honda digital content and social media section manager Nick Bennett shared that the company decided 16 months ago it wanted to focus on a content hub where it could share all of its storytelling content. The result of this effort is a hub known as “Honda Engine Room.” Within this hub, Honda owners and would-be Honda owners have the opportunity to consume and share more than 140 pieces of storytelling content. (October 2019)
11. See YouTube’s 10 best 6-second ads.
Creating a memorable video is hard. Creating a memorable video in 6 seconds is insanely hard. However, it can be done — and it can be done well. In fact, not only does YouTube want you to know it can be done — it wants you to see examples of the best 6-second bumper ads so you can be successful too.The company developed a creative rating test to determine the top videos, then used an algorithm that counted total views and engagement. Based on these criteria, here are the top 10 YouTube 6-second bumper ads in the last year. (October 2019)
12. See what’s trending with email marketing.
A recent analysis of four billion emails in 126 countries found some interesting information that can help email marketers in understanding current trends. The following items are included among some of the findings:
- The three most effective words to use in an email subject line are “e-book,” “PDF,” and “newsletter.”
- Double opt-in emails are resulting in higher open rates and shares, while decreasing the risk of security threats.
- Email marketers who send newsletters weekly have a higher clickthrough rate than those who send more often.
- Auto-responder emails that include something like a “welcome” or a “thank you” along with a link for meaningful content have nearly a 90 percent open rate. (August 2019)
Social media marketing trends:
1. What Crocs is doing to regain relevancy thanks to its social media marketing.
Thanks to a strong social media marketing strategy, Crocs has re-emerged on the pop culture/fashion scene. During the pandemic, social media has become the core location where Crocs is marketing its products and listening to its consumers. The company made some immediate adjustments to its marketing efforts as the pandemic began — including avoiding imagery outside the home and instead leaning into the comfort Crocs provide in the “work at home” environment. Crocs has also expanded its footprint by jumping into TikTok and enhancing its influencer relationships. Find more detailed information here. (June 2020)Crocs is a surprising marketing winner during the pandemic thanks to leaning into the 'work from home' comfort of its product. #smm #marketing Click To Tweet
2. New YouTube “Chapters” update will change how marketers utilize the platform.
YouTube has now introduced a “chapters” tool that it previously had tested and received positive feedback on from early adopters. The tool allows creators to separate their videos into portions by using timestamps and titles for the different sections. Those who upload a video can develop chapters at the timestamps in the video where they best see fit. It is believed that these timestamps will make long-form videos and instructional videos even more consumable on YouTube. (May 2020)YouTube's new 'Chapters' update could be a game-changer for long-form and instructional content on YouTube. #videomarketing #contentmarketing Click To Tweet
3. Brands on Twitter are finding creative ways to reuse older content.
Brands may have fewer opportunities to create new digital content right now, but Twitter reports that brands are working to utilize older content in reimagined ways to fill the content void. Stacy Minero, Twitter’s head of Arthouse (the team that connects brands with creative talent) shared some thoughts about content marketing trends in which brands are reusing older content.
Minero shared that Twitter’s editing and optimization team is taking existing long-form videos, still photos, and stock footage and creating new video content. Minero also shared how brands like Verizon and Dove are embracing the role to help entertain and connect people. (April 2020)
4. How Lyft is using influencers to promote its bikeshare program.
When you hear “Lyft” you probably think about the successful rideshare company, but the organization wants to expand your thinking — and they are using influencers to do so. Bette Ann Schlossberg, Lyft’s director of influencer marketing, has detailed the following four aspects of the work she does with influencers to align with content marketing trends to help people understand Lyft’s bikeshare program:
- Social impact marketing
- Tiered influencer marketing
- Finding passionate influencers
- Building lasting partnerships
Take a closer look at Lyft’s strategy and influencer marketing direction on SocialMediaToday. (April 2020)
5. LinkedIn and Twitter join the Stories bandwagon.
It has taken a while, but LinkedIn and Twitter also now can be counted among the social platforms who offer marketers — and users — a stories format to share content in new ways. For both LinkedIn and Twitter, the stories are not yet available to be used by the masses, but both will likely be available in the near future. No doubt, each of these platforms hope that the availability of stories will help boost usage and engagement. Given that more than 500 million people on Instagram use stories every day, there is reason to be hopeful. (March 2020)
6. A new director of worldwide social media at Lenovo has allowed the company’s social media accounts to rally around a single strategy.
Though the individual global accounts were creating good content, director Kirsten Hamstra focused on a few key initiatives to train the team and bring in new talent who could execute the new strategy. In order to make the strategy work, Hamstra focused on building a sense of community among the global social media workforce early on. Part of this involved looking at social media content and usage from a global perspective. Hamstra also developed a social media center of excellence that focuses on four key areas of focus: content and strategic campaigns; paid media and analytics; education and advocacy; and insights and technology. (February 2020)
7. Samsung launches creative “choose your own adventure” Instagram story.
Samsung and social agency, The Social Chain, teamed up to create what might be the most complex, collaborative, and fun promotional campaign on Instagram. The campaign involves “you” receiving a Samsung Galaxy Note 10+ 5G in Samsung’s story and you are given the task to deliver the device to its destination. Using stories from multiple Instagram accounts and using interactive tools within these stories, Samsung offers you a choose-your-adventure story that puts you at the forefront of the digital experience. Along the way, Samsung showcases phone features to help promote its product. The campaign is pretty ingenious and you can try it out yourself. (January 2020)Samsung and social agency, The Social Chain, teamed up to create what might be the most complex, collaborative, and fun promotional campaign on Instagram. #SocialMedia #digitalmarketing Click To Tweet
8. Chatbots saved companies an average of $300,000 last year.
If your executive leadership hasn’t wanted to bite on the price tag of developing chatbots just yet, the report that companies who utilize chatbots saved an average of $300,000 last year may be enough information for you to close the deal. Marketing Land details that nearly 75 percent of online consumers expect to engage with some sort of chatbot. Rather than simply being a marketing tool, chatbots have grown into tools that also help drive sales. In fact, forecasts predict chatbots will drive more than $100 billion in sales by 2023. (December 2019)
9. Social media marketing trends to remember when making when creating effective stories and story ads.
We’ll spare you from the endless data points about stories. Suffice it to say, stories continue to be huge. More than one billion stories are shared daily between Facebook, Instagram, and WhatsApp. A recent MarketingProfs article details trends you should know to successfully utilize stories. A couple of these trends include:
- Limit stickers: Too many stickers create extra noise and make sending a clear message more difficult.
- Emphasize the CTA: Encourage users to “swipe up” to view the product page or other website you want them to visit. (November 2019)