With each monthly update we’ll add several new marketing trends and examples to the top of the list, while letting older updates gradually fall off the list as they fade from interest.
Consistently staying on top of the latest marketing trends and learning from others’ examples can be a time-consuming and seemingly never-ending quest. Even if you have a desire to learn, you probably don’t have the time to keep up. The good news is that you don’t need to. Every month we bring you a handful of the most intriguing marketing trends and show you real-life examples of how other organizations are using them to their advantage. We’re here to help.
With each monthly update, we’ll add several new content marketing trends or experiments to the top of the list, while letting older updates gradually fall off the list as they fade from interest.
Jump to trends by category:
Digital marketing trends:
1. Learn what a niche publishing company did in 2020 to increase revenue by 65 percent.
Yes, 2020 was full of challenges for digital marketers, but some of you found ways to enhance your digital marketing efforts in spite of these challenges. In a recent Digiday podcast, Future PLC CEO Zilah Byng-Thorne shared what her niche publishing company did to increase revenue by 65 percent in 2020. Byng-Thorne shared that the company took leaps in advancing their global digital efforts last year by comprehending that there are people in every country who are passionate about their niche hobbies — so it made no sense for the company to limit itself to one market. Byng-Thorne also shared that enthusiast audiences have high intent, meaning that the company put significant effort into helping their audience make buying decisions. (January 2021)
2. New York Times Cooking shows how to deal with success because of audience struggles.
For many industries and organizations, the 2020 pandemic has proven to be a significant obstacle to overcome, however, some groups have needed to deal with the pandemic in a slightly different way because of unexpected success. For example, as conditions worsened in the United States this year, the number of people using New York Times Cooking went up. Though the media company could have potentially increased revenue by keeping up its paywall, it instead decided to drop the paywall in an effort to meet its audience where it was at — while also gaining more subscribers to NYT Cooking. The shift appears to be working out for all involved. The media company has a 66 percent increase in unique viewers since last year and revenue has increased from 2019 to 2020 as well. (November 2020)
3. Travelers’ influencer marketing strategy includes comic book artists, musicians, and others.
Although lifestyle influencers tend to be what one first considers when discussing influencer content marketing trends, Travelers’ is finding that its ability to utilize different types of influencers is bringing success to its marketing efforts. In addition to utilizing lifestyle influencers, the company is working with comic book artists and musicians to promote its marketing efforts. The whole initiative is a part of Travelers’ larger effort to promote insurance to Gen Z audiences so that when the audience reaches the age in which they will need insurance, they will have already built a digital relationship with Travelers’. The company hopes its efforts serve multiple purposes. For example, the company has an “Unfinished Stories” ad campaign in which it uses a comic book narrative to tell the life stories of those who were killed by distracted drivers — if they would have survived. (October 2020)
4. How Google’s surprises — and Apple’s lack of them — are affecting brand loyalty.
Apple’s recent event on September 15, during which it announced updates to the Apple Watch, iPad, and other product updates, has caused some to call into question if Apple continues to be viewed as the innovative force it once was. Author Thomas Gad shared in a recent article how recent announcements and updates (or lack of them) from Apple and Google have affected brand loyalty. In his article, Gad says that Google has embraced the element of surprise in a way that is increasing brand loyalty. He points to the development of driverless cars, acquisition of products like Waze and Nest, and making frequent updates to its logo as items that allow the company to surprise its customer base and increase brand loyalty. (September 2020)
5. Co-marketing efforts continue to pay dividends to those who plan.
There probably has never been a better time to shake up the status quo in your marketing efforts. Perhaps because of this, increased attention is being paid to co-marketing efforts. This guide helps brands understand the trend and determine if it might be beneficial for your company. Though there are many routes marketers can take with co-marketing, some of the successful types of co-marketing content that has recently been developed include blog posts, ebooks, webinars, videos (including live videos), Twitter chats, and online events. (August 2020)
6. Domino’s launches virtual homemade film festival.
In addition to making pizzas, it seems that Domino’s is actively looking for ways to make lemonade from the lemons that COVID-19 has given them. The company is seeking to embrace the situation its customers find themselves in by launching a homemade film festival in which winners can win hundreds of dollars in free pizza. Though participants can create their homemade 60-second movies about any topic, Domino’s is encouraging participants to think of scenarios like utilizing Domino’s contactless delivery or illustrating what a dinner with family and pizza is like now. Seeing that the grand total in gift cards that Domino’s will dole out is just a little over $2,000, the company could see a lot of digital bang for its buck by having people actively promote their own videos. (July 2020)
7. How sprint planning is facilitating the development of marketing plans while working remotely.
HubSpot recently shared a remarkably useful article that delves into details about how its marketing team adjusted its planning techniques while working remotely to develop a marketing plan. The article — written by Nathanael Medina and Chris Eberhardt — discusses the utilization of sprint planning sessions and how these sessions helped the organization develop a marketing plan in five days while working remotely.
The article features practical advice on how you can adapt the same sort of thinking into your own remote marketing planning meetings. Among other counsel, the article defines what your marketing team can focus on for a few hours each day of the planning process, including:
- Day One: Mapping and refinement
- Day Two: Sketching and concepting
- Day Three: Deciding
- Day Four: Prototyping
- Day Five: Testing
8. Psychologists may be able to help your COVID-19 marketing efforts.
Although you are likely trying to be sensitive to world and local events in your marketing efforts, are you capturing the right level of sensitivity? A new SmartBrief article proposes that marketers need to take a page from the book of psychologists to better understand how to communicate.
Among other things, the article proposes the following considerations:
- Remember that people don’t want to feel like victims in extreme times of crisis. Help them feel empowered in their situations.
- Encouraging your audience to do something can help them build a connection with your brand.
- Helping people help themselves and others allows brands to enable people to better cope with stress.
- Build social connection.
- Let people share about what they are doing on your social media and other digital channels. (June 2020)
9. Without sports, sports publishers turn to user-generated content.
Many publishers are now finding themselves in precarious positions of not having the ability or access to publish the content they once freely produced before the COVID-19 pandemic slowed down production. In the case of sports publishers, entire sports leagues have ceased operations, leaving publishers without new content. This lack of usual content has caused publishers to get creative with how they gather and produce content — which has led publishers to turn toward users to help them populate their content feeds.
House of Highlights has seen this shift toward more UGC as a positive element. Although the brand typically publishes sports highlights (and especially NBA highlights), the organization has seen a 30 percent increase in its combined social following since the NBA postponed its season. The company has started to publish classic video clips with UGC clips, but has seen the best results from its UGC content. In fact, 18 out of the top 20 Instagram posts from House of Highlights last month came by virtue of UGC. (April 2020)
10. Digital audio consumption trends are changing amid the coronavirus pandemic.
The ways that people are consuming digital streaming audio and the ways that marketers are utilizing it are changing quickly amid the coronavirus pandemic. For example, downloads for podcasts are declining. However, there are some genres of streaming audio that are seeing an increase in use, including cooking, health, news, children’s music, and science-related audio content.
Generally speaking, media buyers are backing away from running ad spend on digital streaming audio programming that discusses coronavirus. This is especially true for auto dealers, non-essential stores, and sports locations. Data shows that podcast downloads in the United States dropped each week during March, with the presumed culprit of the drop being the decline in commuting when people would traditionally listen to podcasts. (April 2020)
11. Explore eight ways the workplace is changing for marketers in 2020.
In addition to tools and tactics shifting on a regular basis under the feet of marketers, there is also a gradual shift in the “what” and “how” of marketers’ daily efforts. HubSpot published an insightful look at recent workplace adjustments and provided detail about how marketers can prepare for these shifts.
The eight detailed changes include:
- The remote workforce will continue to grow.
- Workplaces will offer more flexible perks.
- Soft skills will be even more crucial to your career.
- Creativity will be particularly valuable to employers.
- Artificial intelligence will take over marketing tasks, but not jobs.
- Recruiters will embrace more pre-screening tactics before job interviews.
- Effective anti-harassment policies will be even more critical in the workplace.
- Wages could become more transparent.
Marketers can prepare themselves for these new workplace trends by embracing flexible work. This openness could lead to potential new opportunities. Marketers also should identify where technology can help them. Those who embrace new technologies and ways of working may be at the forefront of a new wave of marketers in 2020 and years to come. (March 2020)Marketers can prepare for new workplace trends by embracing flexible work and identifying how technology can help them. #marketing Click To Tweet
B2B marketing trends:
1. Proof that video sales now should be a major element for B2B marketers.
A new report from Vidyard has detailed that 2020 saw a 93 percent year-over-year increase in the number of businesses using an element of video in their sales processes. Additionally, 94 percent of these marketers say video performs as well — or better — than other forms of outreach. Vidyard recently recognized a few of the B2B organizations that used video in their marketing efforts in 2020 in remarkable ways. Some of the companies recognized by Vidyard for their video marketing prowess include AQUILA Commercial, Tech Data, IMPRINT Group, and Axonify. See the full list of winners and why they were recognized. (December 2020)
2. Plan on many of your B2B marketing events to be virtual for the foreseeable future.
While there certainly were many webinars, podcasts, and virtual B2B marketing events before the spread of COVID-19, there were also many in-person, face-to-face events and opportunities to dabble in B2B marketing activities. However, Kim Davis, Editorial Director of MarTech Today, sees a future in which we never fully return to where we once were with B2B marketing events. A survey of 500 senior marketers shows they are gearing up for a hybrid of in-person and virtual marketing events over the next 12 months. Marketing leaders are expecting that this continued shift to virtual events will cause event planning teams and marketing teams to work even more closely in upcoming months and years. (November 2020)Marketing leaders are expecting that the continued shift to virtual events will cause event planning teams and marketing teams to work even more closely in upcoming months and years. #marketing #B2B Click To Tweet
3. How paying attention to feelings is becoming an effective B2B strategy.
B2B marketing might have the stigma of being the more “boring” type of marketing compared to its B2C cousins, but the truth is that organizations are seeing more success in their B2B marketing efforts thanks to the emotional pull of their efforts. Empathy can be an effective way to develop content and messages for B2B purposes, but David McGuire of Radix Communications shares that there is an element more important than empathy — data. By using data in your B2B marketing efforts, you can truly understand the pain points of the organizations with whom you want to partner. As you show your stakeholders that you understand their pain and that you can back it up with data, your efforts to partner effectively increase, McGuire contends. (October 2020)
4. Marketers are seeking to adapt to new ways to approach B2B marketing post-COVID-19.
A group of B2B marketing industry experts combined efforts recently to share counsel and observations about the content marketing trends they see on the horizon post-COVID-19. The full article is worth a read, but some of the principles discussed in the article include focusing on fostering connections; decreasing the degrees of separation between you and your customers; implementing omnichannel strategies; developing unique digital experiences; acclimating to remote working; organizing virtual events; and hosting educational webinars. (September 2020)
5. B2B marketers share budgeting concerns amid uncertainty at roundtable discussion.
A recent roundtable discussion allowed B2B marketers to share the challenges, concerns, and ideas related to their current marketing budgets. The B2B marketers found the pandemic is hitting their brands differently. Some have had marketing budgets cut by as much as 50 percent, while others have been able to retain most of their marketing budgets, but because of staff furloughs, have not been able to effectively utilize the budget they have. The summary of the conversation also includes details related to improving stakeholder relationships, being even more driven to show ROI, and other content marketing trends. (August 2020)
6. B2B marketing leader shares insights for leading and learning in uncertain times.
Sometimes it just helps to hear from somebody who is in your shoes and is facing the same challenges you are. A recent article by B2B marketing director Jodie Williams offers some insights of how she is leading her agency through the current uncertainty. Willams provides counsel that is separated into four categories in her article: Rolling with the changes; Focusing on existing customers; Trying new things; and Looking to the future. The full article is worth a read to learn about some of the B2B content marketing trends that are being relied upon by a fellow B2B marketer. (July 2020)
7. How B2B marketers are using emotion to enhance their effectiveness during uncertain times.
According to some B2B marketing experts, one of the things that B2B consumers most want right now is the ability to gain insights that will help them make decisions during a time in which there is still great uncertainty. A recent exploration of this concept delivers some key B2B content marketing trends that marketers should consider at this time as they develop strategies.
The full article provides more substantive information and is definitely worth a read — but one of the key concepts for B2B marketers is to start with truth. This can be accomplished by reframing the value of your brand experience, taking a positive stance, focusing on small improvements that have momentum, and adjusting to customers’ personal priorities — not only business priorities. (June 2020)
8. Adjusting your B2B marketing strategy is necessary in times of pause.
Yes, we know COVID-19 is a concern for many, but the lessons learned during this time period for B2B marketers can also be applicable at other times of crisis for B2B brands. Stephen Tarleton, marketing lead at LogicMonitor, has shared some information he and the company have observed in recent weeks. Tarleton emphasizes that the most important thing a B2B brand can do is be helpful.
In fact, Tarleton references a tool LogicMonitor maintains that helps businesses maintain their work-from-home technologies. Given the current climate, the company now more actively promotes this tool and offers it as a free trial. In addition to being helpful, Tarleton recommends brands be credible, patient, agile, and targeted. (May 2020)
9. Four ways B2B businesses are reimagining marketing events in digital spheres.
The current inability of organizations to hold B2B marketing events may cause some organizations to stub their toes, but examples exist of how groups are embracing the opportunity to go digital. Tom Pepper, senior director at Head of Marketing Solutions UK, shared the following four key benefits of replacing physical events with digital events:
- Reaching wider and unexplored audiences.
- Creating a more personalized experience.
- Exploring new formats.
- Reducing carbon footprint.
See the article for examples of how BMW, Audi, and Mercedes-Benz have embraced digital events. (May 2020)4 key benefits of replacing your physical B2B marketing events with digital events. #B2Bmarketing Click To Tweet
10. How B2B marketers are learning to adjust to the new normal.
A recent roundtable discussion involving several B2B marketers yielded some interesting learnings as all involved in B2B marketing are trying to get a feel for the new lay of the land. Some of the key learnings from the roundtable include:
- B2B marketing is about people first. This includes the people in your own marketing department as they learn how to navigate working from home.
- It is important for B2B marketers to stick close to their customers. Focus more on being helpful and less on trying to make a sale.
- Remember that normal marketing has essentially ceased for the moment. How you do marketing is as important as what you do to market. You must not be tone-deaf.
- Keep in mind that B2B marketing will remain essential. It will be an important part in helping organizations re-emerge in the coming weeks and months.
- Nobody completely knows what the new more normal is yet. Stay alert and learn from others. (April 2020)
11. What B2B companies are doing to help their video advertising stand out.
It’s great to create videos, but if you are a B2B marketer, the videos you create need to be engaging and serve a purpose in helping reach your marketing goals. Some companies are ahead of the curve in how they evaluate content marketing trends and utilize video advertising to achieve these goals. For example, Bayer used a video series to humanize its brand and promote its research. Likewise, Jabra has created videos that showcase their products in an “unboxing” format in an attempt to model the behavior it wants consumers to take. (March 2020)
12. B2B brands are increasingly using thought leadership videos to establish authority online.
In many instances, marketers have honed in on video creation in one or two key categories to establish themselves as experts of content marketing trends. There is no one single way to create a series of thought leadership videos, but B2B marketers have seen success with interviews, webinars, and keynote speeches. These videos are distributed through blogs, emails, and social channels — but perhaps one of the top channels for thought leadership video distribution is LinkedIn — where native videos are 20x more likely to be shared than other types of content on the platform. Thought leaders may also apply to utilize LinkedIn live video streaming to further increase their ability to stand out as a leader in the industry. (February 2020)
13. Trend report: Top B2B marketers use non-owned channels to drive success.
Virtually all marketers use their own email, web and social channels to promote their business and products, but the top B2B marketers are also increasing their use of non-owned channels to expand their reach, according to the newly released 2020 B2B Benchmarks, Budgets, and Trends report. Examples of non-owned channels that B2B marketers are using to share their messages include media and influencer relations; guest posts or articles in other publications; and speaking engagements. The data shows that 46 percent of top performers are actively involved in influencer and media relations. Similarly, 63 percent of this group publishes content in third-party publications and 70 percent participate in speaking engagements and events. (February 2020)Virtually all marketers use their own email, web and social channels to promote their business and products, but the top B2B marketers are also increasing their use of non-owned channels to expand their reach. #B2Bmarketing #digitalmarketing Click To Tweet
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B2C marketing trends:
1. Direct-to-consumer brands are now launching peer-to-peer resale marketplaces.
Direct-to-consumer brands have already cut out the middleman in many instances by marketing and selling products straight to consumers. However, in one of the content marketing trends designed to help build utility and value in visitors coming to brand websites, some of these businesses are now facilitating peer-to-peer reselling directly on their own digital channels. Et Tigre is one example of a fashion company that has opened up its website for peer-to-peer resales. Company co-founder Adele Tetangco told Glossy.co that she feels allowing resales to happen directly on the company’s site will help those who want to test the brand at a lower price point. She also feels less need to run “sales” because discounted, pre-owned merchandise is already available. (January 2021)Direct-to-consumer brands are now launching peer-to-peer resale marketplaces on their own websites. #marketing Click To Tweet
2. What McDonald’s continued personalization work means for your marketing efforts.
Unless you own a restaurant, you may not think your organization has a lot of similarities with McDonald’s at first glance, but given the fast-food chain’s recent efforts with personalization, you may have more in common than you think. McDonald’s has recently implemented a major marketing initiative to allow those using the MyMcDonald’s app and those visiting their restaurants to get more personalized content and suggestions based on location and past engagement with the app. Along with the improved personalization comes an emphasis on a loyalty program that encourages customers to use the personalized app. (November 2020)
3. Could finding humor in the pandemic be the next big thing?
Everybody is tired of the pandemic, but that doesn’t mean that some marketers aren’t finding bright spots. A recent ad makes light of the cardboard cutout figures prominently on display at most sporting events and shows that even while we are in less-than-ideal circumstances, there are opportunities to find light and humor among us. Of course, marketers should seriously consider where they are trying to inject humor when there are so many things circling around their audiences that are not funny. See Kraft’s recent faux pas for evidence of making light of something that many find offensive. (October 2020)Everybody is tired of the pandemic, but that doesn't mean that some marketers aren't finding bright spots. #marketing #contentmarketing Click To Tweet
4. Radio-type ads re-emerge as a popular way to reach consumers.
During 2020, companies have found that what’s old is new when it comes to audio ads. People are hearing more audio ads than ever before on their voice devices, but according to a report from Adobe, consumers don’t mind it. In fact, they find the audio ads less obtrusive than ads they receive on print, social, TV, and online. A group of charities in the United Kingdom will put this theory to the test during this holiday season when they produce and publish audio ads promoting giving opportunities. However, these specific ads are meant to allow recipients to use their voice to give back to the charity that sponsored the ad. This give-and-take dynamic will be interesting to track to see if it leads to more opportunities for brands moving forward. (September 2020)
5. KFC’s slogan change indicative of how COVID-19 continues to bring unexpected changes.
KFC has shown that the effects of COVID-19 are more far-reaching than any marketer could have expected. The company recently announced that it is suspending usage of the “It’s Finger-Lickin’ Good” catchphrase in its marketing efforts since the licking of fingers isn’t a great idea for KFC’s customers — or anybody else for that matter. To create awareness, the company has developed a 30-second spot that blurs out the classic catchphrase on its products and advertisements. The company has been using the slogan for more than 64 years in its marketing efforts. KFC says it will again use the phrase when the time feels right. (August 2020)KFC recently announced that it is suspending usage of the 'It's Finger-Lickin' Good' catchphrase in its #marketing efforts since the licking of fingers isn't a great idea for KFC's customers — or anybody else for that matter. Click To Tweet
6. What you can learn from Coca-Cola’s marketing efforts during the pandemic.
In times of uncertainty, your best bet with your B2C marketing efforts may very well be to scale back and focus on the basics. That is obviously what marketing executives at Coca-Cola believe. Though people may be consuming Coca-Cola products from home as much as before, the company’s significant “away from home” channels — like restaurants, bars, and concessions at major sporting events — have taken a huge hit. Because of this, the company has chosen to be more selective in the products it supports — focusing its efforts on the products that make the most sense at this time. Coca-Cola joins other companies who have been forced to make the same decision to scale back in recent months and weeks. (July 2020)
7. What brands are doing to make their B2C marketing successful on LinkedIn.
Although LinkedIn is traditionally thought of as a platform that is most beneficial for B2B marketers, B2C marketers who have learned how to utilize the platform are also seeing success. A recent guide provides some helpful examples of what B2C brands are doing to utilize LinkedIn to their advantage. Some of the B2C brands featured in the article that are having success on LinkedIn include Madewell, Spotify, Microsoft, FabFitFun, Yeti, and Warby Parker. The purposes and objectives of each of these organizations on LinkedIn varies, but by remembering that it is important to tap into the personal lives of professionals on LinkedIn, it is clear that brands can build connection in impactful ways. (June 2020)
8. Example of lessons that can be learned from clickbait.
Sure, the word “clickbait” has negative connotations, and sure, there probably is good reason for many of those ill feelings. But HubSpot staff writer Kayla Carmichael recently developed an article that allows marketers to explore if all clickbait is bad and if there are times that it may actually be good to employ clickbait.
Carmichael doesn’t come up with a conclusive answer about clickbait — one of the most controversial content marketing trends — but does provide several examples that can help you decide for yourself what role clickbait should have in your marketing examples. The article includes examples from Buzzfeed (of course), Goodful, ‘America’s Got Talent’, and the New York Times. (June 2020)
9. McDonald’s ad embraces opportunity during Ramadan in Saudi Arabia.
During Ramadan in Saudi Arabia, advertising of food is not allowed, as those who observe the religious holiday fast from dawn until sunset. In order to continue to have a presence during Ramadan — while being sensitive to religious and cultural standards — McDonald’s created a virtual sand clock that counts down to the daily Iftar evening meal.
The live virtual sand clock is being shared on social media channels as well as on McDonald’s digital displays. (May 2020)
10. How BJ’s Wholesale Club has successfully merged its influencer and paid media marketing.
After BJ’s Wholesale Club Senior Director of Corporate & Brand Communication Kristy Houston came onboard in 2016, she knew there would be many opportunities to use influencers in powerful ways if they could figure out how to do it best. In this piece from socialmedia.org, Houston details the process she walked through to build up her influencer network, develop a paid media plan, get influencers on board with that plan, and pull everything together.
Throughout the process, the company has had to remain flexible and make adjustments to its social media strategy to accomplish their larger objectives. Based on the results the company has seen, it will continue to utilize this mix of influencer and ad spend marketing efforts to promote its brand and products. (March 2020)
11. What marketers can learn from short Super Bowl ads.
Because marketers need to compete with a variety of distractions and ever-decreasing attention spans, the ability to effectively share a message in as little time as possible is a skill brands continue to develop. If you’re looking for inspiration, take a look back at some of this year’s Super Bowl ads. Cheetos’ MC Hammer ad used humor mixed with nostalgia to grab and keep attention. WeatherTech and Olay used their ads to highlight their brand’s passions — something easy for most brands to talk about. In each instance, brands focused on creating a connection with their audiences to help promote video views. (February 2020)
12. Startup companies are seeing success with SMS marketing — but struggle to define the frequency at which they should send.
For example, sneaker company Cariuma has found the SMS marketing has helped the company attract new customers, but is cognizant of not sending text messages too frequently. One way the company has found success is by texting customers who put an item in an online cart, but didn’t complete the purchase. While the company has found that text open rates are between 95 and 100 percent, the company’s chief digital officer Felipe Araujo says the company is being careful to not exploit its presence there. According to Araujo, text messaging is a more personal channel often used by friends and family, so the company is careful to try to balance the quantity of messages it sends in SMS form. (January 2020)
13. Coca-Cola and McDonald’s introduce Snapchat Scan for brands.
Snapchat has been utilizing augmented reality for as long as it has been around, but a new development is allowing brands to get in on the AR game while utilizing their own trade dress. Coca-Cola and McDonald’s are the first brands to utilize Snapchat Scan—a new tool within the Snapchat app that allows users to scan real-life objects and get a digital experience. In the case of McDonald’s, Snapchat users can scan the company logo on a box of fries, burger wrapper, or food tray and receive an augmented reality experience. Similarly, Coca-Cola drinkers can scan their cans and receive a customized augmented reality experience as well. Any brand can use Snapchat’s free AR creation tool, Lens Studio, to create a marker tech lens. (December 2019)
14. How rapid market-testing helped one company succeed with its product release.
CEO of Tenlo, Kip Botirius, recently shared an article that detailed how his company utilized a strategy called rapid market-testing to drive success with a recent product release. According to Botirius, his company was tasked with marketing a game called Battle Toss. Rather than launch the game in one fell swoop, the company utilized the rapid market-testing tactic. This process began with building up a social media presence for three weeks, during which it gathered customer feedback and identified those who have a particular affinity for the product. Next, it hosted an event where it invited people to play the game while being filmed. The company’s in-person and on-film observations helped it understand what to include on the game’s website and YouTube channel. (December 2019)
Social media marketing trends:
1. How 2020 forced social giants to fix some flaws — even while some major issues remain.
It is safe to say that 2020 brought some things to light for many of us that revealed our weaknesses and lack of preparedness. The same is true for some of the world’s largest social media platforms. The plethora of inconsistencies and false narratives shared on social media in 2020 about politics, viruses, masks, etc. forced social media platforms even deeper into the role of trying to define truth. Simultaneously, with each flagged post, doubt was raised at what motives social tech giants had in choosing to flag one item — but not another. Shubham Agarwal discusses this and where the road is leading for social platforms in an intriguing Digital Trends article about truth, politics, and moderation on social media. (December 2020)
2. Parler growth explodes from concern that established social platforms hide conservative voices.
Social media news site Parler has seen an incredible increase of attention in recent weeks thanks to an assumed exodus from traditional social media platforms to the site by conservative voices who feel the content they agree with and share is not receiving equal play on Facebook and Twitter. In fact, in the course of one week, the app jumped from 1,023 on Apple’s most-downloaded app list to the most downloaded app. For most brands, navigating politics and content marketing trends on established social platforms is already tricky. For any company not involved in partisan politics, knowing how to navigate the development of new social media platforms that heavily skew one way politically, the challenges would appear to be even greater. (November 2020)
3. Here’s what TikTok says brands should learn from the viral Ocean Spray video.
Following the explosion of TikTok user @420doggface208’s viral Ocean Spray video, the residual effect of a greater interest in Ocean Spray drinks and a renewed interest in Fleetwood Mac’s “Dreams” has jumped onto the current scene. Though Ocean Spray and Fleetwood Mac are both part of the viral moment, neither of them could have planned for it. Katie Puris, TikTok’s global head of business marketing told AdWeek that you can’t plan for viral, but you can have a plan for what you will do when virality hits. (October 2020)
4. Twitter shares what brands are doing to use new tweet reply controls.
Since Twitter has rolled out more options for how brands utilize tweet reply controls, some brands have found creative ways to utilize these controls in their social media marketing efforts. For example, Heineken published a tweet about social distancing and turned off comments in an effort to keep the focus on their message — not the comments that certainly would have followed. In another instance, KitKat tagged other candy brands in its tweet and limited the tweet responses to only be occupied by the brands that were tagged in the original tweet — thus allowing for a more focused conversation. (September 2020)See examples of brands that have found creative ways to utilize Twitter's new tweet reply controls. #smm Click To Tweet
5. Instagram introduces TikTok lookalike “Reels.”
Instagram is no stranger to watching other platforms succeed, then taking what works well and adding the successful features to its own platform. The company has done this multiple times with Snapchat — most notably through adding the wildly popular stories feature. Once again, Instagram is striking against a competitor’s main feature in adding its “Reels” feature to the platform. Reels uses short video clips, music, and text elements to share moments on Instagram timeline and stories feeds — and it operates in a way very similar to TikTok. Because of the many questions surrounding the future of TikTok in the United States, the adoption of this feature may prove to be a boon for Instagram, as the young user base has become accustomed to communicating in this video format. (August 2020)
6. Even brands not involved in the Facebook boycott are decreasing ad spend.
Though much has been made of the Facebook ad spend boycott by some major brands due to social and political reasons, it appears that there is a general trend of less social media advertising occurring by major brands across the board — regardless of political or social stances. One year ago, the top 1,000 advertisers on Facebook spent a total of $28 million during the first 10 days of July. This year, these top 1,000 advertisers spent $22.7 million. The trend of spending less on social ads is holding true on Twitter as well, from $2.34 million during the same time period in 2019 to $2.13 million in 2020 — a 9 percent decrease. (July 2020)One year ago, the top 1,000 advertisers on Facebook spent a total of $28 million during the first 10 days of July. This year, these top 1,000 advertisers spent $22.7 million — a 19 percent decrease. #smm Click To Tweet
7. What Crocs is doing to regain relevancy thanks to its social media marketing.
Thanks to a strong social media marketing strategy, Crocs has re-emerged on the pop culture/fashion scene. During the pandemic, social media has become the core location where Crocs is marketing its products and listening to its consumers. The company made some immediate adjustments to its marketing efforts as the pandemic began — including avoiding imagery outside the home and instead leaning into the comfort Crocs provide in the “work at home” environment. Crocs has also expanded its footprint by jumping into TikTok and enhancing its influencer relationships. Find more detailed information here. (June 2020)Crocs is a surprising marketing winner during the pandemic thanks to leaning into the 'work from home' comfort of its product. #smm #marketing Click To Tweet
8. New YouTube “Chapters” update will change how marketers utilize the platform.
YouTube has now introduced a “chapters” tool that it previously had tested and received positive feedback on from early adopters. The tool allows creators to separate their videos into portions by using timestamps and titles for the different sections. Those who upload a video can develop chapters at the timestamps in the video where they best see fit. It is believed that these timestamps will make long-form videos and instructional videos even more consumable on YouTube. (May 2020)YouTube's new 'Chapters' update could be a game-changer for long-form and instructional content on YouTube. #videomarketing #contentmarketing Click To Tweet
9. Brands on Twitter are finding creative ways to reuse older content.
Brands may have fewer opportunities to create new digital content right now, but Twitter reports that brands are working to utilize older content in reimagined ways to fill the content void. Stacy Minero, Twitter’s head of Arthouse (the team that connects brands with creative talent) shared some thoughts about content marketing trends in which brands are reusing older content.
Minero shared that Twitter’s editing and optimization team is taking existing long-form videos, still photos, and stock footage and creating new video content. Minero also shared how brands like Verizon and Dove are embracing the role to help entertain and connect people. (April 2020)
10. How Lyft is using influencers to promote its bikeshare program.
When you hear “Lyft” you probably think about the successful rideshare company, but the organization wants to expand your thinking — and they are using influencers to do so. Bette Ann Schlossberg, Lyft’s director of influencer marketing, has detailed the following four aspects of the work she does with influencers to align with content marketing trends to help people understand Lyft’s bikeshare program:
- Social impact marketing
- Tiered influencer marketing
- Finding passionate influencers
- Building lasting partnerships
Take a closer look at Lyft’s strategy and influencer marketing direction on SocialMediaToday. (April 2020)
11. LinkedIn and Twitter join the Stories bandwagon.
It has taken a while, but LinkedIn and Twitter also now can be counted among the social platforms who offer marketers — and users — a stories format to share content in new ways. For both LinkedIn and Twitter, the stories are not yet available to be used by the masses, but both will likely be available in the near future. No doubt, each of these platforms hope that the availability of stories will help boost usage and engagement. Given that more than 500 million people on Instagram use stories every day, there is reason to be hopeful. (March 2020)