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Is TikTok Right for Your Brand? A Guide for B2B and B2C Businesses

Is TikTok Right for Your Brand? A Guide for B2B and B2C Businesses
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If you’ve ever been asked by executives about “the next big thing” on social media (and if you haven’t, are you really a social media marketer?), a simple glance at the list of the top downloaded apps will show you that if you haven’t yet considered TikTok, now is the time to start thinking.

However, considering developing content for TikTok and actually deciding to develop content for TikTok are two separate things. Just because a social media platform is making waves among audiences doesn’t necessarily mean it is a place for your brand or organization — and this is especially true for TikTok.

Before jumping into TikTok, you need to consider the potential pros and cons about this controversial platform to determine if it is the right fit for your brand. Read on if you want help determining if TikTok is right for your B2C, B2B, or non-profit organization. A review of the outline below will allow you to make an educated proposal to your leadership regarding how — or if — your organization should be using TikTok.

Though the global audience for TikTok certainly got a head-start on the U.S. audience, the audience in the United States has increased dramatically in the last three years.

Global TikTok usage

Though the global audience for TikTok certainly got a head-start on the U.S. audience, the audience in the United States has increased dramatically in the last three years. In fact, TikTok has more than 100 million monthly active users in the United States — an 800 percent increase from January 2018.

TikTok also reports that more than 50 million of these users in the United States are on the app daily. The app has a significantly larger audience globally. TikTok has shared that it now has 700 million monthly active users. For the sake of comparison, this is twice as many global users as Twitter — with approximately 350 million monthly active users. Roughly 2 in every 5 TikTok users are between the ages of 16-24.

Although those from India made up a huge portion of TikTok’s user base, India banned TikTok in the summer of 2020, meaning many who have downloaded the app in that country have no feasible way to use it. While the app is extremely popular among teens, as has happened with Facebook and Instagram before it, the audience for TikTok is slowly getting older. From 2019 to 2020, the number of adult TikTok users in the United States doubled from 14 million to 28 million (Business of Apps).

Your core audience

Now that you know who TikTok’s audience is, do you know who your audience is? While it is always important to know this in marketing, it is especially important to understand if your audience overlaps much with this TikTok audience. Unlike Facebook and Instagram — who have users across all ages — TikTok’s audience is definitely more concentrated to a younger age group. If you aren’t marketing to 16-24-year-olds on your other web, digital, or social platforms, then it probably doesn’t make sense for you to try to do so now.

It may be possible that this existing group on TikTok matures into the age group which your company is more actively targeting, therefore it may be possible that you want to dip your toes into the water to start to build some relationships with this younger audience. However, this should be a calculated and measured tactic. Before you jump into developing a brand presence, it is vital that you understand that it is very likely that nobody will care about your brand on TikTok for the following reason . . .

A list of the 10 most-followed TikTok accounts...

Personalities before brands

Take a look at this list of the 10 most-followed TikTok accounts and see what you do — and do not — notice:

  1. Charli D’Amelio: 104.7 million followers
  2. Addison Rae: 73.3 million followers
  3. Zach King: 54.3 million followers
  4. Bella Poarch: 51.1 million followers
  5. Spencer X: 50.7 million followers
  6. Loren Gray: 50.4 million followers
  7. TikTok: 50 million followers
  8. Dixie D’Amelio: 47.6 million followers
  9. Will Smith: 46.1 million followers
  10. Michael Le: 43.8 million followers

You may have noticed that the only brand among the most followed TikTok accounts is the brand account managed by TikTok itself. This is because personality trumps everything else on TikTok. Need more proof? Consider the following: The top 10 TikTok accounts have between 43 million and 104 million followers.

Now compare that the number of followers from some major brands at the time this article was written:

  • Netflix: 11 million followers
  • Nike: 1.3 million followers
  • McDonald’s: 622,000 followers
  • Walmart: 544,000 followers
  • Apple: 433,000 followers

The point is that your organization would need to find a way to compete with personalities who engage and entertain in order to effectively reach individuals on TikTok. If your organization does decide to proceed with establishing a TikTok presence, finding personalities who can help carry your message would be vital to your success.

Creative brand awareness opportunities

If your brand has become accustomed to creating content for YouTube, Facebook, or Instagram, you should understand that developing content for TikTok is likely going to be quite different. While authentic voices are important on YouTube, Instagram and Facebook — these voices are absolutely vital on TikTok. Even if you develop a brand account, your ability to succeed with this brand account will largely depend on the human engagement between your brand page and your audience. This is why identifying ambassadors or influencers is an important part of your TikTok strategy.

However, as Ocean Spray recently found out, a brand can only do so much. However, when it gets a little help from the virality fairy, things can change quickly. After relatively unknown @420doggface208 shared a TikTok of him lip-syncing to Fleetwood Mac while drinking Ocean Spray, the company’s presence on TikTok exploded — even though it didn’t yet even have an account.

While authentic voices are important on YouTube, Instagram and Facebook — these voices are absolutely vital on TikTok. #TikTok #smm #marketing Click To Tweet

It is important to ask yourself if your brand "fits" or is willing to "fit" on TikTok.

Your brand reputation

It is important to ask yourself if your brand “fits” or is willing to “fit” on TikTok. The truth is that TikTok is not for everyone — and it especially is not for every brand. Some words that could be used to define TikTok include whimsical, irreverent, funny, comical, and heavy on personality. If you don’t use most or all of these same words to describe at least a portion of your brand’s messaging, there is a strong chance that your brand won’t “fit” on TikTok.

Another item to consider is if you want your brand associated with an app that is viewed to be controversial by governments as well as groups of parents who are concerned about how the app affects children. If your brand is considered to be more on the conservative side of issues, TikTok may carry with it enough controversy to keep your company away from it.

Is TikTok a fad?

Before we answer the question regarding if TikTok is a fad or not, first consider the following:

  • Roughly 1 in 4 U.S. internet users have watched a TikTok video.
  • TikTok is available in more than 150 countries (Business of Apps).
  • The app is consistently at or near the top of the lists of most popular apps in the iOS app store and Google Play store.
  • The app has been downloaded a total of more than 2 billion times.
  • More than 90 percent of TikTok users use the app more than once per day.
  • Roughly half of U.S. teenagers have used TikTok.
  • TikTok is now the world’s sixth-largest social media network behind WhatsApp Messenger, Facebook, Facebook Messenger, WeChat, and Instagram.
  • At an estimated value of $78 billion, Bytedance (TikTok’s owner) is the world’s most valuable startup.
  • Brazil is TikTok’s fastest-growing market.
  • There are more than 40 TikTok stars who have more than 10 million followers.
  • The average TikTok user in the United States opens the app eight times per day and spends more than 45 minutes per day on the app.

This all leads us back to the original question — is TikTok a fad? It is safe to say that TikTok has grown well beyond the “fad” phase and will continue to be a major player in the years to come.

TikTok for brands: A look at advertising

The brands that are most likely to have success with TikTok advertising are those that cater to the younger audience of Gen Z and young Millennials. Likewise, those brands that have a strong global presence are more likely to reach their audiences through TikTok advertising. TikTok offers brands a few types of ad units, but as is true with any social platform, some trial and error is going to be necessary to find the sweet spot (if there is one) for your brand.

Some of the ad units include:

  • In-feed video ads: Short-form videos that appear on the “For You” page.
  • Branded hashtag challenges: These ads are placed on the Discovery page and challenge users to utilize brand-sponsored hashtags.
  • Brand takeovers: These are short, full-screen ads that take over the full screen for a few seconds as a TikTok user opens the app.
  • TopView ads: These are also full-screen ads, but can run for up to 60 seconds.
  • Branded effects: These include custom stickers, augmented reality filters, and lenses.

Though some of these ads could be effective, you will first want to seriously consider your objectives and budget. TikTok’s ads start at $10 per 1,000 views, with a minimum of $500 to get started — so unless you are interested in spending a significant amount of money — TikTok ads may not be for you.

If you are aiming to go "viral" on TikTok as a brand that's not really an attainable goal.

Virality prioritized over quality

As has already been discussed, if you are worried about video “quality,” you are thinking about the wrong thing. Having said that, if you are aiming to go “viral,” that’s not really an attainable goal either. If you are setting up expensive cameras or arranging video crews to shoot TikTok videos, you are already starting on the wrong foot. On TikTok, less is more — and much less is much more. A good smartphone camera is all you need.

Rather than trying to go “viral” with your content, instead focus on creating a niche for your brand. You can certainly learn from what others are doing — but simply copying content from others is not a sustainable way to attract and retain an audience. On TikTok, you can benefit from virality without being the brand that started it. Hashtags and hashtag challenges are an incredibly important part of the allure of TikTok — so pay attention to trending hashtags and consider how your niche content can fit alongside the trend.

If you are setting up expensive cameras or arranging video crews to shoot TikTok videos, you are already starting on the wrong foot. On TikTok, less is more — and much less is much more. Click To Tweet

Government threats

If you are still on the fence about what your company should do with TikTok, consider how the future of the app looks in your country. As was discussed earlier in this article, India has already taken the step to ban the app in the country due to security concerns. If you have been paying attention in recent months, you will know that the concept of the app being blocked in the United States has also been heavily discussed.

Conversations about banning TikTok proceeded throughout 2020 — including in late December 2020 at the time of this writing. Though there are no guarantees that TikTok will be blocked in the United States, it is fair to say that the app is on shaky ground, politically speaking. Because of this, you should seriously consider if you want to pitch your tent on land that you aren’t sure will still be there in a few months.

Conclusion

As you probably have surmised, there is not a crystal-clear answer about if a company should or should not use TikTok — but with the information here, you should have a solid understanding of the potential risks and rewards so you now can make an educated proposal about your brand’s potential presence on the channel.

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About the author

Chad Buleen

Chad Buleen is a well-intentioned husband and father who loves to write about social media, digital marketing, and content strategy. His hobbies include competing in wrestling matches on the living room floor, being nominally effective at helping his kids with their math assignments, and spending time trying to convince people that working with social media is a real job.