Many nonprofits these days feel stretched delivering much-needed services to under-resourced communities, and rarely do they have the budget to maintain a fully-staffed communications team. Higher education institutions often face the dilemma of finding a fresh angle about their institutions, heavily relying on headlines about the college’s new research or its sports teams.
As someone who has worked in several mid-sized, international nonprofits (budgets of $30 to $45 million), finding good storytellers became a key to spreading our message to donors in ways that surprised them and re-committed them to the organization’s mission.
This sometimes meant recruiting highly passionate storytellers (artists, filmmakers, graphic designers, painters, performers and writers) to help in developing communication and fundraising campaigns.
More often, it meant sharing my own storytelling skills with staff and constituents, volunteers and interns, empowering everyone involved with the organization to pitch in with fundraising, communications and overall strategic planning.
ClearVoice’s ebook, Content Marketing Best Practices: Higher Education & Nonprofits, offers a plethora of tools and strategies for starting up your content marketing. In reading it, I found the book’s suggestions and examples resonated with some of my own lessons learned and best practices. I’ve added a few more insights on how nonprofits can steadily overcome the initial hesitations in approaching content marketing by tapping into your organization’s networks.
5 Best Practices for Higher Education and Nonprofits to Authentically Tell Their Stories
Engage constituents in sharing their story
Your most powerful, often overlooked, and untapped resources for authentic storytelling are the people you serve.
Some nonprofit Communications Directors or Development Directors may feel skittish about taking donors to meet constituents. Often the fear is that the people who benefit the most from a nonprofit’s programs will be “off-message,” while there is also a worry that having constituents share their personal stories may re-cast them in a negative light or victimize them again.
Yet with some initial investment of time and training, and sensitivity to constituents’ comfort in sharing their struggles, failures and successes, constituents who share their stories can become the nonprofits most impactful storytellers.
Their personal experiences ring true to donors in ways and words that tailored mission and vision statements cannot.
When a person who has benefited from your organization’s programs can speak to how effectively your interventions addressed their problems in unique, highly personal, and innovative ways, those stories reveal the profound ways in which your organization values and measures success.
These hints into the way your organization gives voice to your beneficiaries (or in the case of higher education, your students) goes a long way in building trust between your donors and your organization.
Taking the time to listen to their stories through the lens of your mission, helping them identify the through-lines of their narrative and your mission, not only helps you get an authentic message across, but also builds their skills to touch people on a deeply human level.
Allow for authentic voices to tell your organization’s story in creative ways
Nonprofits, whether they recognize it or not, naturally attract authentic storytellers, such as the domestic-violence-victim-turned-painter-and-social-activist, or the retired librarian who volunteers for two weeks to sort and stamp your newsletter or direct mail campaign who remembers the time your organization gave him a book as a young boy.
Your message drew them to you, and they want to give back, and share the purpose of your organization’s mission. That’s why they showed up.
To capitalize on this tremendous gift, I’ve often given constituents, staff and/or volunteers a choice of communications and storytelling activities from within a prescribed range of options and let them experiment with their chosen media tool for days or a few months at a time.
Afterwards, they share with me what they learned from the tool, assess the pluses and challenges, and then we decide whether this medium is a feature to keep in our content marketing strategy.
One time, we asked staff to show us through pictures and stories of how they came to work at our organization. Staff created 2-3 minute digital stories about an event in their lives related to the organization’s work.
Another time, I grouped volunteers to organize an art exhibit under one of our organization’s themes and program areas.
For both examples, the results surprised us.
We learned how our staff connected to our nonprofit’s work, and the intimate ways their programs became interwoven into their personal journeys. The stories were so rich and interesting, had our donors and constituents seen them, they would have felt a deepened relationship with our staff.
And the art exhibits became a regular program, helping us raise hundreds of dollars in donations.
Set clear guidelines on how individual stories highlight your organization’s mission
Some precaution and clear guidelines should be established with constituents, volunteers and staff when their individual stories are used to highlight the organization’s work and mission.
Make sure you get signed waivers for all photographic images and text.
I make an extra effort to add time at the tail end of deadlines for stories to be properly reviewed for cultural and political sensitivities that might create difficulties for constituents, volunteers or staff whose stories are featured.
I also add disclaimer-like language in the “ask” part of the content to make sure donors know they are giving to the organization, not the individual, and that giving to the organization adds to the collective impact on the community at large.
One partner organization I worked with gave specific orientations to their donors and volunteers to make sure they did not make personal promises to individual families.
For an organization that leads mostly American donors and volunteers to build homes for families in developing countries, their communication strategy reflected the organization’s integrity and its attempts to avoid feelings of unintended race- and class-based patronage. Essentially, they didn’t want to replicate a missionary charity model.
When constituents and volunteers share their stories, we encourage them to share from our organization’s social media platforms (for closer ability to track user data), as well as on their personal feeds.
When possible, we made translations available, so that immigrant communities can share their successes among friends and family and the larger community, potentially attracting new people to our programs.
Build content marketing into your programming
The power of digital stories and media training as a form of skills-based training and giving voice to your beneficiaries cannot be underestimated.
For disenfranchised communities, immigrant and refugee populations, such practice and training in communications, framing, messaging and media skills can be transformative for your constituents.
For colleges and universities, engaging your students in the planning, production and messaging of your content marketing gives them job skills and authenticity to your content.
When planning events and programming, consider how to capture the events; how to frame the story of each activity to your donors and supporters; or the policymakers you want to hear your perspectives.
When possible, plan to have all visits, talks and trainings documented through video, in pre-event montages or post-event interviews. Often this documentation cannot be done by staff delivering the programming, but could be an ideal job for a volunteer, student or intern to show your mission in action.
Nonprofits and higher education institutions often go to great lengths to plan events, delegations and meetings and calendar them a year in advance, but neglect to create a communication plan/content marketing strategy for how to capture these experiences and share them widely to donor audiences.
Assess what content marketing strategies work best for your target audiences
ClearVoice’s ebook, Content Marketing Best Practices: Higher Education & Nonprofits provides eight key steps to develop a dynamic content strategy.
Basically, it’s encouraging nonprofit and higher education leaders to think strategically about your communications and outline a plan; write it down; set measurable goals; and assess it. Remember not all steps have to happen in one year, nor do they have to take place in the order outlined.
When advising small nonprofits, I encourage high-level managers to consider three-year targets for their organization’s overall content marketing strategy. To get clearer reads, I recommend setting goals and assessing one or two of the organization’s programs as a pilot for the first year.
What I don’t always tell nonprofit leaders upfront, but want them to discover for themselves is: The exercise of developing branding, the time taken to review and analyze the organization’s content, has incredible intrinsic value.
Often organization’s find a new voice, and articulate their work in fresh, more sensitive ways. Their clarity of language can uproot old organizational mindsets, and even change the ways in which an organization measures their success.
When program staff and managers become more aware of their target audiences, they become clearer in crafting nuanced messages, and begin framing their content towards getting specific results.
At times, the exercises worked so well, organizations wanted to take a step further, and integrate storytelling, story gathering, and documentation from their communications plan into the organization’s program monitoring and evaluation.
The intentional reflection on content also gives organizations a sense of how content cannot be completely universal in a one-size-fits-all that aims at reaching donors, partners, advocates and policymakers all at once. In fact, the more specific the message to the audience, the more clearly articulated the proposition, and the more likely and measurable the action.
Highlighting an organization’s impacts on the personal, community and social levels widen the net of who your content speaks most authentically to, while honing your organization’s relevance to current trends and social movements also opens links for you to connect with new donors, volunteers and supporters.